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FREQUENTLY ASKED QUESTIONS

ABOUT FATHOM’S ON DEMAND DIGITAL MANUFACTURING PLATFORM

FATHOM is a specialized online platform that provides users with quick and easy access to 3D printing services for prototyping and low volume production. FATHOM utilizes the most advanced technologies and materials to help companies innovate new products faster and more efficiently. Create an account or log in using username and password:

  • Upload CAD files then choose technology and material type
  • Review pricing and lead-time options
  • Choose shipping, enter billing information, and place order
…sit back and relax. The FATHOM team is on it!

WHAT FILES CAN I UPLOAD?

FATHOM accepts STL, 3DM, 3DS, MODEL, EXP, DLV, DLV3, CATPART, IGES, IGS, SLD, SLDPRT, STEP, STP, X_T, PRT, PLY, ZCP, VDA, WRL, VRML, SKP, SAT, JT, DXF, FBX, DAE, ZPR and OBJ files. (Up to 100 MBs.)

WHAT TECHNOLOGIES ARE AVAILABLE?

FATHOM offers 3D printing and additive manufacturing (PolyJet, SLA, FDM, MJF, and SLS), urethane casting, CNC machining, tooling, and injection molding. Visit go.studiofathom.com/advanced-manufacturing to learn more about FATHOM’s digital manufacturing ecosystem of solutions.

WHAT MATERIALS ARE AVAILABLE ONLINE?

Additional materials for all listed technologies are available per special request. Choose “Other” to indicate a specific material in the comments section of your quote request.

FDM // Standard Engineering-Grade Plastics—ABS, ASA, PC (polycarbonate),Nylon
Advanced Materials—Nylon 12CF (carbon-fiber filled), ULTEM 9085, ULTEM 1010, ABS-ESD7 (static-dissipative), PC/ABS blend
PolyJet // Rigid Materials—VeroWhite, VeroBlack, VeroClear, ABS-Like (also known as Digital ABS), Rigur (formerly known as Endur), DM Gray materials family
Flexible Materials—Agilus30, TangoBlack+, DM Shore materials family
SLA // Rigid Prototyping Resin—White
MJF + SLS // (SLS) Nylon PA2200—White, Red, Blue, Yellow, Black
(MJF) Nylon 12—Gray, Black
CNC Machining // Plastics—ABS, PC (polycarbonate), Delrin (acetal), Acrylic, HDPE, Nylon6, Ultem
Metals—Steel (various allows and grades)
Urethane Casting // Rigid Resins & Simulating Standard Engineering Plastics—ABS, PP (polypropylene), Acrylic, UL94V0-Rated Flame Retardant
Flexible Materials—Elastomer 1 (black), Elastomer 2 (colorless translucent), Silicone
Injection Molding // Rigid Materials—ABS, PP (polypropylene), Nylon, PC (polycarbonate), Delrin (acetal)
Flexible Materials—TPE (thermoplastic elastomer material family), TPU (thermoplastic urethane material family), Silicone

CAN'T FIND THE MATERIAL YOU ARE LOOKING FOR?

The FATHOM production team offers the widest range of additive technology materials and the most commonly used are available through the On Demand Digital Manufacturing platform.

To learn more about FATHOM’s services and material options, visit go.studiofathom.com/advanced-manufacturing. You can also request more information by emailing SQhelp@studiofathom.com.

WHAT OTHER SERVICES ARE OFFERED BY FATHOM?

FATHOM offers a wide variety of prototype and production services to accelerate your product development and production processes—our experts help companies go from concept to manufacturing in ways (and at speeds) not previously possible.

FATHOM’s digital manufacturing ecosystem of solutions include but are not limited to 3D printing, additive manufacturing, CNC machining, urethane casting, tooling, injection molding, engineering/design, and managed services.

  • Our product portfolio includes professional 3D printers and manufacturing systems
  • Our services include 3D printing, rapid tooling and injection molding, 3D printed injection molding, RTV / silicone molding / urethane casting, CNC machining, model assembly, and finishing

HOW CAN I GET IN TOUCH WITH AN ACCOUNT MANAGER?

FATHOM account managers are extremely knowledgeable about our advanced prototype fabrication and manufacturing services as it pertains to a variety of industries, from electronics to consumer products to medical to automotive to aerospace.

If you’d like to work with an account manager directly, you can email your request to SQhelp@studiofathom.com or call (510) 281-9000, ext.660.

DOES FATHOM SELL 3D PRINTERS?

After an award-winning decade of selling and supporting enterprise-level equipment, FATHOM entered into a strategic partnership with GoEngineer that builds on a shared vision for changing the way products are designed, prototyped, and manufactured.

Effective as of August 16, 2018, FATHOM entrusts GoEngineer with the ongoing sales and support needs of its machine customers which include Stratasys, Desktop Metal, and Nano Dimension purchases, upgrades, consumables, and field support.

If you’re interested in purchasing equipment, email FATHOM directly at info@studiofathom.com and we’ll connect you with the right expert at GoEngineer.

I NEED HELP USING FATHOM — WHO CAN I CONTACT?

If you would like some assistance with FATHOM, please contact SQhelp@studiofathom.com or call (510) 281-9000, ext.660.

I DID NOT GET AN INVOICE COPY OF MY ORDER — WHO DO I CONTACT?

If you need copy of your invoice sent to you, please contact SQhelp@studiofathom.com or call (510) 281-9000, ext.660.